Help / FAQ
Help / FAQ

Help / FAQ

General Questions

What is this platform for?

This platform is designed to connect members of the Eritrean Muslim community, providing a space for family biographies, business directories, news, and charity initiatives.

How do I request access to the platform?

You can request access by filling out the Access Request . Provide your email, phone number, residence, and reason for requesting access. Our team will review your request and notify you of the outcome.

Who can join the platform?

This platform is intended for members of the decendents of Eritrean Muslim community residing in Ethiopia before 1970. Access is granted based on community ties and relevance to the platform's objectives.

Account Management

How do I update my profile information?

Once logged in, you can update your profile information by navigating to the profile section in your account settings. Make sure to save your changes.

What should I do if I forget my password?

If you forget your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password.

Can I delete my account?

Yes, you can request to delete your account by contacting us at info@amche.org. Please note that this action is irreversible.

Family Biographies

How do I submit a family biography?

How to Submit your family Biography

Can I edit a biography after submission?

Yes, you can edit your submitted biography as long as it has not yet been published. Once published, you can request changes by contacting our support team.

How to View community Biographies

How to View the community Biography

Technical Support

How should I enter my biography data?

For the best experience, we recommend entering your biography data from a laptop or computer. This will ensure that you have full access to all features and formatting options available in the form.

I'm experiencing issues with the platform. How can I get help?

If you encounter any issues while using the platform, please check our troubleshooting guide or contact us directly at info@amche.org. We are here to help!

What should I do if the platform is down?

If the platform is down, we are likely performing maintenance or experiencing technical difficulties. Please try again later. You can also check our social media channels for updates.

Security and Privacy

How is my personal information protected?

We take your privacy seriously and implement various security measures to protect your personal information. For more details, please refer to our Privacy Policy.

Can I control who sees my information?

No, all registered users in the platform will see the information after it is published.